Title:  Field Service Technician

OPENINGS IN DMV AND CHARLOTTE/RALEIGH, NC!

SUMMARY:  Must possess or be able to develop subject matter expertise of STULZ Precision Cooling and Ultrasonic Humidification products. The technician must possess a strong aptitude to master new product technologies, electrical schematics and product/controls integration. Must reliably provide Factory Authorized Services including: Start-up, Basic Product training, Commissioning Assistance, Preventive Maintenance, Diagnostic, Break/fix and BMS interface. Must possess and consistently demonstrate a strong work ethic and excellent time management, customer service, computer, verbal and writing skills. The technician must accurately report all quality assurance, installation and application deficiencies affecting warranty or unit performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide technical support via phone when not scheduled for service
• Coordinate status of all service activity with Field Service Coordinators
• Review in advance any technical information required for scheduled service
• Minimize costs to the company from service and warranty transactions
• Thoroughly document all service activity and promptly submit all reports
• Provide follow-up documentation to customers from site visits for start-up, warranty, and performance evaluations
• Report all expenses accurately and promptly
• Maintain vehicle inventory as necessary
• Available for overtime and off hour assignments
• Available for travel as assigned
• Attend Product Training sessions as assigned
• Other duties as assigned

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:

• High School Diploma and 1-2 years trade school education in HVAC/R and related areas.
• Or 7 years related experience in the HVAC/R industry.
• Or Journeyman/Master HVAC trade license

CERTIFICATES, LICENSES, REGISTRATIONS:

• Type II EPA certification for the handling and reclamation of refrigerants.
• Valid Driver’s License with a good driving record.
• Must be in the process training to attain or currently hold a Journeyman’s License for HVAC or equivalent license.
• OSHA10 Training

LANGUAGE SKILLS: 

• Ability to read and follow written instructions.
• Ability to speak effectively with employees of the organization.
• Ability to work from verbal instruction.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.

WORK ENVIRONMENT: While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, and vibration. The employee is occasionally exposed to high, precarious places. The noise level in the work environment is usually loud.

PHYSICAL REQUIREMENTS: Ability to lift heavy tools and materials up to 75 pounds, work safely from ladders or lifts, and work in tight equipment cabinets. 

Hourly Rate: $28 - $38