Title:  Parts Administrative Assistant

Summary: Central point of contact for incoming phone calls and emails for the Parts Department. This position provides administrative support to the Parts Department within Product Support.

Essential Duties and Responsibilities

• Support incoming calls and emails for the Parts Department
• Create and Manage Notifications within SAP and assign them to the appropriate Parts Coordinator
• Monitoring of open Notifications and following up with Parts Coordinator on notification status
• Manage backordered Parts Sales Orders shipping dates and provide updates to customers in a timely manner
• Provide immediate responses and updates on all inquiries via email and/or phone
• Provide daily reports to management on Notification status
• Provide tracking numbers and copies of invoices when requested

Process

• Help identify process efficiencies and compliance.
• Document work process for area of responsibility.
• Other duties as required

Qualifications / Characteristics

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Administrative Assistant must be committed to service excellence and demonstrate a Customer First attitude at all times, possess excellent verbal and written communication skills; must be punctual; self-motivated; have ability to work without direct supervision and must display professionalism, patience/empathy in time sensitive situations

• Ability to learn and become highly effective in SAP (ERP system)
• Strong work ethic, trainable, coachable, flexible and visionary
• Calmness under pressure
• Attention to detail a must
• Good decision making and communication skills
• Interest in helping and working with customers
• Sound practical judgement of priorities
• Ability to work independently and as a team member

Education

• High School Diploma
• 1 – 2 years in Customer Service or equivalent customer service
• Proficient in Microsoft office software
• SAP experience preferred, but not required

Language

• Ability to read and understand English instructions

Hourly Range: $18 - $20