Title:  Order Management Coordinator I

Summary:

Responsible for ensuring accuracy in the order management process, including verifying order details, preparing correspondence, resolving customer/rep issues, and managing inquiries. This role also provides freight/lead time quotes, and processes change orders.

Hybrid with 1 in office day per week required.  At least 2 full weeks of in house training is required.

Essential Duties and Responsibilities:

Order Management

• Manage quote status, confirmations, changes, and tracking in SAP and Cyberselect.
• Work with the contracts team to resolve discrepancies.
• Perform SAP transactions for orders, shipments, and returns.
• Review and validate Order Processing Level I output.

Customer & Sales Support

• Communicate order status, shipping details
• Assist as needed with lead times quotes, and freight quotes.
• Support sales representatives and channel partners with accurate and timely updates.
• Resolve or escalate customer/rep inquiries and complaints related to orders and shipments.
• Answer phone calls.

Shipping & Logistics

• Schedule and coordinate shipments with freight carriers.
• Send shipping notifications for customer arranged orders

Departmental Support

• Support any Key Performance Indicator (KPI) efforts of the OPD team.
• Build and maintain relationships with internal/external stakeholders (e.g., Sales, Reps, Carriers, Accounting, Engineering, Purchasing, Planning).

Order Management Review

• Accurately review order details for accuracy, including:
  • Pricing (net, list, commission splits, partners, customer cards, tagging, product hierarchy, header information).
  • Product configurations and required options.
  • Supporting contract review documentation (PO, project info., credit application, tax exempt etc.).
  • Shipping requirements (Customer-arranged, 3rd Party, LTL or Dedicated freight).
• Manage Cyberselect queue for order processing using a First-In/First-Out (FIFO) approach.

General

• Additional duties as assigned, to ensure excellent customer service

Qualifications:

• Attention to Detail: Accuracy in order entry, documentation, and communication.
• Communication: Clearly conveys information to customers, reps, and internal teams.
• Problem Solving: Resolves order and shipment issues effectively.
• Collaboration: Works well with cross-functional teams.
• Customer Focus: Prioritizes customer satisfaction, responsiveness, and accuracy.
• Time Management: Prioritizes tasks and meets deadlines

Education/ Experience & Skills:

• High School diploma or general education degree (GED) or equivalent

• 1–3 years in order processing, customer service, or shipping/logistics.
• SAP experience preferred.
• Strong administrative, organizational, and computer skills.
• Proficiency with Microsoft Office (Word, Excel).
• Ability to work independently and manage priorities.

Certificates, Licenses, Registrations:

• N/A

Language Skills:

• Ability to read and understand English instructions.

Mathematical Skills:

• N/A

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to walk, sit, stand, use hands to finger, reach with hands and arms, stoop, and talk or hear. Occasional lifting may be required but should not exceed 25 pounds without additional support. Specific vision ability required by this job includes close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly exposed to an office environment in a manufacturing plant.  The noise level in the plant environment is moderate.