Title:  Field Service Coordinator

Description: 

Summary:

This position coordinates Field Service activity including scheduling, invoicing and data entry.

Essential Duties and Responsibilities:

  • Service Coordination
    • Verifies Sales Orders have allotted service money.
    • Confirms and coordinates all field service logistics with interested parties.
    • Verifies service fulfillment.
    • Reports status for service activity in Operations Meetings
    • Issue and track Purchase Orders for Service Partners.
    • Responsible for receiving the following documents thoroughly completed.
      • Pre Start-Up Request Checklist.
      • Start-Up Checklist
      • Service Tickets/Field Reports
      • Invoice with Purchase Order Number (if applicable).
    • Works with Sales Reps via telephone & emails to ensure prompt and accurate support.
    • Proactively interface with techs regarding job status and location
    • Provide technician scheduling details
    • Coordinate Technician Parts and Technical Info Requests

 

  • Data Entry
    • Reviews Service Tickets/Reports, Checklists for accuracy and discrepancies.
    • Enters data into SAP
    • Tracks incomplete documentation with customer
    • Initiates warranty and issues certificate to end user
    • Maintain quote log

 

  • Process
    • Works with Business Process Administrator to identify process efficiencies and compliance
    • Document work process for area of responsibility

 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Committed to Service Excellence and demonstrates a Customer First attitude at all times, has excellent verbal and written communication skills; must be detail oriented; must be flexible and a team player, must be punctual; must be self-motivated; must have ability to work without  direct supervision and must display professionalism, patience/empathy in time sensitive situations.

Education/Experience:

  • High School Diploma plus 3 years in Customer Service or equivalent customer experience. 
  • Must have expanded computer skills, competent in usage of Microsoft Office software, ability to learn and become highly effective in SAP.
  • Previous HVAC service/dispatching experience desirable.

Hourly Rate: $22 - $24


Nearest Major Market: Washington DC